Privacy Policy
Bayswater Movers Customer Privacy Policy
This Privacy Policy explains how Bayswater Movers collects, uses, stores and protects personal data relating to our customers in our service area. It also explains the legal basis on which we process personal data under the UK General Data Protection Regulation and the EU General Data Protection Regulation, and describes your rights in relation to your personal information.
Scope of this Privacy Policy
This Privacy Policy applies to all Bayswater Movers customers and prospective customers within our service area, including individuals who request quotations, make bookings, receive moving or storage services, or otherwise interact with us in connection with our services. By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, postal address, service address, billing address, and any other contact details you choose to provide.
Communication details, such as your correspondence with us, notes of conversations and any feedback or complaints you submit.
Service and booking information, such as dates and times of moves, origin and destination addresses, access details for properties, inventory or item lists where provided, and any special instructions relating to your move or storage.
Payment and transaction data, such as records of payments made, payment method, invoices, and related billing information. We do not store full card details when payment is processed by a third party payment processor.
Technical and usage information, where applicable, such as information generated when you visit our website or interact with our online booking forms, including device and browser information, pages visited and time spent on our site. This may be collected through cookies or similar technologies, where permitted by law.
Marketing and preference data, such as your preferences about receiving marketing communications from us and records of your consent or objection to such communications.
How We Collect Personal Data
We collect personal data directly from you when you request a quotation, make a booking, contact us by phone or through our website, or communicate with us in any other way in relation to our services.
We may also receive personal data from third parties where it is lawful to do so, for example from comparison or referral partners when you request quotes through their platforms, or from business partners involved in coordinating your move.
Purposes and Lawful Basis for Processing
We process your personal data only where we have a lawful basis under GDPR. The main purposes and legal bases are:
To provide quotations, manage bookings and deliver our services. We use your identification, contact, service and payment information to prepare quotations, confirm and manage your booking, plan and perform your move, arrange storage and process payments. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To communicate with you. We use your contact and communication details to respond to enquiries, send booking confirmations, provide updates regarding your move, and manage any changes or issues. The lawful basis is performance of a contract and our legitimate interests in effective customer communication.
To comply with legal and regulatory obligations. We may use and retain certain personal data to comply with tax, accounting, insurance and other legal requirements. The lawful basis is compliance with legal obligations.
To manage our business and improve our services. We may use aggregated or pseudonymised data to analyse service performance, improve our processes, train staff and manage risk. The lawful basis is our legitimate interests in running and improving our business.
To send marketing communications. With your consent, where required, or where permitted by law based on our legitimate interests, we may send you information about our services, offers or updates. You can opt out of marketing communications at any time.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to meet any legal, accounting or reporting requirements.
Booking and service records, including basic contact details, service information and transaction data, are generally kept for a period that enables us to respond to queries, deal with complaints, and meet tax and accounting rules. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be linked to you.
Where we rely on your consent for marketing, we will retain your contact details for marketing purposes until you withdraw your consent or object to further marketing, at which point we will remove you from our marketing lists while maintaining minimal information required to respect your preferences.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and in accordance with GDPR.
Service providers acting as data processors. These may include IT and system support providers, hosting providers, payment processors, customer relationship management providers, communication platforms, and document storage services that help us operate our business. These processors are only permitted to process your personal data on our instructions and must keep it secure.
Operational partners. Where necessary to perform our contract with you, we may share relevant information with subcontracted moving teams, storage facilities, or associated logistics and transport providers involved in carrying out your move.
Professional advisers and insurers. We may share personal data with our insurers, legal advisers, accountants and consultants where needed for the establishment, exercise or defence of legal claims, for risk management, or to obtain professional advice.
Authorities and law enforcement. We may disclose personal data where required to comply with applicable laws, court orders or requests from regulatory or law enforcement bodies, or to protect our rights or the rights of others.
Where personal data is transferred to processors or partners located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protection mechanisms, to protect your personal data in line with GDPR requirements.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption where appropriate, staff training and regular review of our security practices.
Your Data Protection Rights
Under GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access. You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure. You have the right to request that we delete your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing.
Right to data portability. You have the right, in certain circumstances, to receive your personal data in a structured, commonly used and machine-readable format and to request that we transmit that data to another controller where technically feasible.
Right to object. You have the right to object to our processing of your personal data where the legal basis is our legitimate interests, including profiling based on those interests, and we will stop processing unless we can demonstrate compelling legitimate grounds. You also have the absolute right to object to processing of your personal data for direct marketing purposes at any time.
Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise any of your data protection rights, or if you have questions about how we handle your personal data, you can contact us using the contact routes set out on our website or through the usual communication channels you use with us.
If you are not satisfied with our response or believe that our processing of your personal data does not comply with data protection law, you have the right to lodge a complaint with your local supervisory authority. In the United Kingdom this is the Information Commissioner's Office. If you are in the European Economic Area, you can contact your national data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the law, our services or our data protection practices. Any updates will be made available through our usual communication channels. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.
