Terms and Conditions

Bayswater Movers Terms and Conditions

These Terms and Conditions set out the basis on which Bayswater Movers provides removal and related services to customers within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions the following words have the meanings given below.

Company means Bayswater Movers, the provider of removal and related services.

Customer means the individual or business purchasing services from the Company.

Services means any removal, packing, loading, transport, unloading, storage, waste removal or other related services supplied by the Company.

Goods means the items to be moved, handled, stored or otherwise dealt with by the Company in the course of providing the Services.

Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Quotations and Service Scope

Any quotation provided by the Company is based on the information supplied by the Customer and is valid for the period stated on the quotation. If no period is stated the quotation will be valid for 30 days from the date of issue, unless withdrawn earlier.

Quotations are estimates and may be amended if the information provided by the Customer is incomplete or inaccurate, or if the scope of work changes. Additional charges may apply where:

The volume, weight or nature of the Goods differs from what was originally described.

Access is more restricted than advised, for example due to narrow stairways, parking limitations, or long carrying distances.

Additional Services are requested, such as packing, dismantling, reassembly, or handling of items requiring special equipment.

The move involves delays outside the Companys control, including waiting for keys, lift failures or road closures.

Any changes to the Services or quotation will be communicated to the Customer as soon as reasonably possible, and the Customer will be informed of any resulting cost implications.

3. Booking Process and Confirmation

A booking is made when the Customer accepts the Companys quotation and confirms the date of the Services. The Company may require written confirmation and the payment of a deposit before accepting the booking.

The Contract takes effect when the Company issues a booking confirmation. The booking confirmation will outline the agreed Services, the date or dates of work, and the charges payable.

The Customer is responsible for checking that all details in the booking confirmation are correct. Any errors or discrepancies must be notified to the Company as soon as possible.

The Company reserves the right to refuse any booking request at its sole discretion, for example where capacity is not available or where the Goods present a safety or legal risk.

4. Customer Responsibilities

The Customer agrees to:

Provide accurate and complete information about the Goods, access conditions and any special requirements.

Ensure that the premises at both collection and delivery addresses are accessible and that suitable parking is available or permits have been arranged as necessary.

Arrange any licences, permits or permissions required for loading or unloading, including parking suspensions where applicable.

Properly prepare and secure all Goods for transport unless packing services have been specifically included in the booking.

Remove any items that are not to be moved and clearly identify items that require special care.

Be present, or ensure an authorised representative is present, at both collection and delivery locations to direct the work and check items.

Ensure that all valuables, documents, cash, jewellery, and irreplaceable or sentimental items are removed from the Goods and transported personally unless expressly agreed in writing.

5. Items the Company Will Not Transport

Unless explicitly agreed in writing and subject to any additional conditions, the Company will not transport or handle:

Illegal items or items obtained unlawfully.

Explosives, firearms, ammunition, or other hazardous materials.

Flammable or combustible substances including fuels, paints, solvents, and gas cylinders.

Perishable or refrigerated goods, live animals or plants.

Certain high value items such as fine art, antiques, precious metals, or high value electronic equipment, where the Company considers the risk unacceptable.

If the Customer includes such items without the Companys knowledge, the Company will have no liability for loss, damage or delay in relation to those items and the Customer may be responsible for any costs, claims or losses incurred as a result.

6. Packing and Protection of Goods

If the Customer has booked a packing service, the Company will use reasonable care and skill to pack the Goods using materials it considers appropriate. Unless otherwise agreed, the choice of packing materials and method is at the Companys discretion.

If the Customer packs the Goods, the Customer is responsible for ensuring that all items are adequately protected for transport. The Company will not be liable for damage caused by defective or inadequate packing carried out by the Customer or third parties.

The Customer should ensure that boxes are of suitable strength, properly closed and clearly labelled. Fragile items should be separately identified and packed with additional care.

7. Access, Parking and Delays

The Customer must ensure that appropriate access is available for the Companys vehicles at both collection and delivery locations, including any necessary arrangements for parking.

If the Companys staff or vehicles are delayed or forced to wait because access is restricted, keys are not available, or other issues arise outside the Companys control, additional waiting time charges may apply.

If access to the premises is unsafe, unlawful or likely to cause damage to property or vehicles, the Company may refuse to proceed or may adapt the method of working. In such circumstances the Company will not be liable for delay or for any resulting alterations to the Services.

8. Payments and Charges

Unless otherwise agreed in writing, payment terms are as follows.

A deposit may be required at the time of booking, payable by the methods accepted by the Company.

The balance is payable on or before the completion of the Services, and in any event in accordance with the payment date specified in the booking confirmation or invoice.

All charges are quoted exclusive of any applicable taxes or charges imposed by law, which will be added where required.

If payment is not received by the due date, the Company reserves the right to charge interest and reasonable administration costs, and may suspend or cancel any further work.

Where Services are provided to a business Customer, the Company may exercise a lien over the Goods until all outstanding sums are paid in full.

9. Cancellations and Changes by the Customer

If the Customer wishes to cancel or reschedule the Services, notice must be given to the Company as early as possible. The following charges may apply based on the notice period given before the scheduled service date.

More than seven days notice, no cancellation fee, and any deposit paid may be refunded or credited at the Companys discretion.

Between seven and three days notice, the Company may retain part or all of the deposit or charge up to 50 percent of the estimated total cost.

Less than three days notice, the Company may charge up to 100 percent of the estimated total cost.

If the Customer changes the date, addresses, or scope of the Services, this will be treated as a variation and may result in revised charges or the need to rebook depending on availability.

10. Cancellations and Changes by the Company

The Company will use reasonable efforts to provide the Services on the agreed date and time. However, the Company may cancel or reschedule the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, road closures or legal restrictions.

Where the Company cancels the Services other than due to the Customers breach, any deposit or prepayment will be refunded or transferred to a new date if agreed. The Company will not be liable for any indirect or consequential losses resulting from such cancellation or rescheduling.

11. Liability for Loss or Damage

The Company will exercise reasonable care and skill in providing the Services. Liability for loss or damage to Goods or property is subject to the limitations set out in this section.

The Company will not be liable for loss or damage arising from inherent defects, pre existing damage, wear and tear, or the fragile nature of certain items.

The Company will not be liable for damage resulting from inadequate packing by the Customer or third parties, abnormal deterioration, or changes in atmospheric conditions.

Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible and in any event within seven days of completion of the Services. The Customer should provide evidence of the loss or damage and allow the Company to inspect the affected items.

To the fullest extent permitted by law, the Companys total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable sum having regard to the value of the Goods and the charges paid for the Services. The Company may offer standard or enhanced cover options, which will be described in the quotation where applicable.

The Company will not be liable for any loss of profits, loss of revenue, loss of data, or any indirect or consequential loss, whether arising from delay, damage, or failure to perform the Services, except where liability cannot be excluded by law.

12. Time Limits and Delays

Any times quoted for arrival, loading, transit or completion are estimates only. While the Company will make reasonable efforts to meet agreed times, it does not guarantee completion by a specific time or date.

The Company will not be responsible for delay caused by factors outside its reasonable control, including traffic conditions, accidents, weather, third party actions, or delays in obtaining access to premises.

Where delay is caused partly or wholly by the Customer, including failure to be ready on time, incomplete packing, or lack of access, additional charges may apply.

13. Waste, Disposal and Environmental Regulations

Where the Customer requests disposal or clearance of unwanted items, the Company will handle such items in accordance with applicable waste and environmental regulations.

The Company will not remove items considered hazardous or prohibited under waste regulations. The Customer must not ask the Company to dispose of items illegally, including fly tipping or use of unlicensed facilities.

Any waste removal charges will be specified in the quotation or communicated before the work is carried out. Additional charges may apply where the volume or nature of waste differs from the description provided by the Customer.

The Customer remains responsible for ensuring that any items presented for removal and disposal belong to them or that they have authority to dispose of them.

14. Insurance and Risk

The Company will take reasonable steps to safeguard the Goods while in its care. The risk in the Goods remains with the Customer except where expressly transferred to the Company under a specific insurance or cover arrangement.

The Customer is encouraged to maintain adequate insurance for the Goods during the removal and transport process, particularly for high value or irreplaceable items.

15. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible. The Company will investigate complaints in a fair and timely manner.

The Customer should provide full details of the complaint, including dates, locations and any supporting evidence. The Company may request additional information in order to assess the matter.

Where appropriate, the Company may offer to rectify issues, provide a partial refund, or take other reasonable steps. This will not affect the Customers legal rights.

16. Data Protection and Privacy

The Company will collect and use personal data only as necessary to provide the Services, manage bookings, process payments and comply with legal obligations.

The Company will take reasonable measures to protect personal data against unauthorised access, loss or misuse and will retain such data only for as long as required for the purposes for which it was collected or as required by law.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy.

The Customer may not assign or transfer any of their rights or obligations under the Contract without the Companys prior written consent.

These Terms and Conditions together with any quotation and booking confirmation constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or representations, whether oral or written.